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The Role Of The FSA Education Ombudsman

FSA Education Ombudsman | Federal Student Aid


The Role Of The FSA Education Ombudsman


The FSA Ombudsman (Federal Student Aid) is an ombudsman that works with students to resolve situations of complains and disputes that arise within the financial aid departments of various institutions. They work in an unbiased nature to resolve disputes that students may have in regards to receiving, repaying, and deriving financial aid. The United States Department of Education offers the service of the student ombudsman to the students for particular reasons and representation in matters to be resolved without court intervention. The ombudsman searches through the facts about the complaints and use resources to find solutions. They also try prevention methods to assure that the disputes are not reoccurring.


The FSA Federal Student Aid ombudsman works efficiently to make decisions based upon the facts that may determine fairly and equally what wrong-doing has ensued. They can choose if there is just cause and solution in the complaint and take the necessary measures to resolve it the way they deem, however they still have to remain neutral for fair justice to be served. There are strict guidelines that stipulate that ombudsman must carry out their job duties impartially, if they do not- they are often jeopardizing their abilities to practice.


There are a few things that the student ombudsman cannot and will not be capable of doing. Here are a few of those factors that a Federal Student Aid ombudsman cannot perform or do for a student:

 An FSA Federal Student Aid ombudsman is forbidden to take any sides based upon opinions, preference, and partialness.

The ombudsman cannot reverse decisions that are made.

They cannot mail out forms in relevance to a loan or case.

They do not make loan payments, defer payments, or take loan payments.

They do not handle questions in regards to financial applications,forms, or questions and requests.

They do not handle private source aids and grant cases.

They cannot assist in cases that the US board of education has already begun to investigate or process.


The student ombudsman can accept complaints about loans and student aid such as:


Perkins Loans
Direct Loans
FFEL Loans
Guaranteed Student Loans.


When a student is having troubles with their student aid loans the FSA ombudsman can be a last resort to find a solution. There are all sorts of complaints and disputes that can go haywire when it comes to loans and aid for students. The student ombudsman can help out in several different dilemmas to find resolve for a situation that has no other option for being handled. Here is a few things that the FSA Federal Student Aid ombudsman can do for a student:


Help get their loan deferred by working with the lender

Encourage the lender to work out payment plan with student and vise versa

Assist the student in deriving solutions to get relief of student aid debt

Help with garnishments and tax offsets by working agreements out with lender and student

Help a student regain eligibility for loan


Help in correspondence of cancellation of a student aid loan

Provide referrals and resources for the student to get assistance in handling the loan dispute matters


There are many services available to students in regards to student aid and loans, in addition the use of a FSA Federal Student Aid ombudsman should be considered a last resort technique. There are various resources available on the United States Board of Education site that can refer you to the proper place to handle the circumstance at best by yourself,however when every action fails the contact information and instructions are available for acquiring ADR assistance from the FSA Federal Student Aid ombudsman.




Federal Student Aid Ombudsman


FSA Education Ombudsman | Federal Student Aid. The word ‘ ombudsman ’ dates back to 1809when the Swedish Parliament created a new official known as the Justitie-Ombudsman, referring to public officials appointed to investigate citizens’ complaints against governmental agencies. Ombudsman loosely translates as ‘ citizen’s defender ’ or ‘ representative of thepeople ’. In Swedish the word – ‘ ombudsman’ is without gender and can indicate a person of either sex. However, it is becoming common to use the term ombudsperson in lieu of ombudsman.


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