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The Role Of The Long-Term Health Care Ombudsman

Long-Term Health Care Ombudsman | Nursing Homes


The Role Of The Long Term Healthcare Ombudsman


Ombudsman are neutral mediators that advocate for disputers when disagreements and complaints arise. A long-term healthcare ombudsman handles cases in specific regards to residents who are provided long-term care in assisted living facilities and nursing homes. They have many responsibilities, however their main goals are to locate facilities and assure that individual’s get fair and equal treatment and care in these places. When complaints arise and the court process is not wanted, and individual can choose this less costly measure to find resolve, seek solutions, and have justice served.

The Administration on Aging (AOA) regulates and administrates the long term healthcare ombudsman program. With over 10,000 staff members volunteers and paid the administration handles about 300,000 cases annually and provides assistance, resources, and supplies ombudsman advocates to improve situations and circumstances in various forms for residents of these type of facilities. They do make a difference, and their mission is to handle complaints in regards to the many unfortunate events that can deem ADR (Alternative Dispute Resolution)necessary. The AOA for long term care ombudsman has many different causes and supplies a great amount of efforts to improve long term care facilities residential care and take many preventative steps to educate, inform, and provide services:

Find solutions and resolve disputes among long term healthcare facilities and their residents.

Provide information and educate providers on laws and rights of residents.

Promote positive practices within the facilities that care for these residents.

Encourages community participation with volunteer advocacy programs.

Educates and informs public on services of facilities and nursing homes, the rights that residents carry, and legal liabilities and ramifications for not abiding by the governing regulations.

Advocates for the receiving of adequate personal care, premium quality care, and residential care.

Promotes establishment of family councils, resident councils, and citizen organizations.


The long term healthcare ombudsman can address many different elements of residents and the facilities that they reside in. To assure their rights are upheld. The residents that live in these nursing homes and facilities have the following rights and the ombudsman sees to it that these rights are given and not violated. Here are the rights that a long-term care resident possesses:


All their viable rights to citizenship such as voting, freedom of religion, and to interact with who they choose.

The right to be treated dignified and with respect from others.

The right to their own privacy including during visitations from family members, communication by telephone, and in medical terms and basis.

The right to own their personal property and to conduct and manage their own finances.

The right to be informed of their health condition, how much their care costs, the right to refuse types of treatment, and of all the regulations of the home in which they reside.

The freedoms to not be mistreated or abused in ay shape, fashion, or form.

The right to be treated equally and given deserved care as anyone else would receive, and the right not to be discriminated against for any reason.

The right to file grievances and complaints with the facility that they live in without retaliation.


The long term healthcare ombudsman has the abilities to handle many situations that may arise in regards to the care a loved one or an individual is receiving in one of these facilities. In addition, they can assist an individual in getting the help they need to rectify the situation of their rights being violated. Here are a few issues that the long term healthcare ombudsman deals with:


Violation of an individuals right to residency and unwarranted discharge.

Any abuse that has taken place physically, mentally, or emotionally to a patient or resident.

When any right of a patient has been violated such as being treated undignified.

Neglect of any type such as not being bathed, fed, or poor living conditions.

Violation of one’s rights by restraining them against their will.

Concerns about quality care or lifestyle

Financial complaints and disputes


The long term healthcare ombudsman is there to resolv ecomplaints and disputes for residents who have been wronged. Unfortunately, this happens quite often. However with the shortage of funds in the world and the courts already being overwhelmed with these types of cases, using the services of a long term care ombudsman can prove beneficial for resolving the issue in a timely, inexpensive, and informal matter.




Long Term Healthcare Ombudsman


The word ‘ ombudsman ’ dates back to 1809when the Swedish Parliament created a new official known as the Justitie-Ombudsman, referring to public officials appointed to investigate citizens’ complaints against governmental agencies. Ombudsman loosely translates as ‘ citizen’s defender ’ or ‘ representative of thepeople ’. In Swedish the word – ‘ ombudsman’ is without gender and can indicate a person of either sex. However, it is becoming common to use the term ombudsperson in lieu of ombudsman.


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