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What Are Some Things That An Ombudsperson Can Not Do?

What Are Some Things That An Ombudsman Can Not Do?

 

What Are Some Things That An Ombudsman Can Not Do?

 

The Ombudsman: 

 

• Does not conduct formal investigations

• Does not change rules, policies, or procedures

• Does not participate in any formal hearing or grievance process

• Does not supersede the authority of the organization’s executives and officials

• Does not disclose and may not be required to disclose information provided in confidence, except to address an imminent risk of serious harm where there is no other responsible option

• Does not engage in any activity that might be perceived by others as advocacy for any individual

 

LOCATE OMBUDSMAN DIRECTORY www.LocateOmbudsman.com

 

Ombudsman Information

 

The word ‘ ombudsman ’ dates back to 1809when the Swedish Parliament created a new official known as the Justitie-Ombudsman, referring to public officials appointed to investigate citizens’ complaints against governmental agencies. Ombudsman loosely translates as ‘ citizen’s defender ’ or ‘ representative of thepeople ’. In Swedish the word – ‘ ombudsman’ is without gender and can indicate a person of either sex. However, it is becoming common to use the term ombudsperson in lieu of ombudsman.

 

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