The corporate ombudsman generally has a good working knowledge of the specific field or industry. The corporate ombudsman is trained in alternative dispute resolution (ADR) and understands how to resolve situations before that become harmful confrontations. Organizations hire ombudsman to improve productivity and working relationships. In for-profit corporations, the corporate ombudsman acts a buffer between staff, management and Human Resources Department; provides coaching mentoring services; and helps instill company culture, team-building,and ethics.
The word ‘ ombudsman ’ dates back to 1809when the Swedish Parliament created a new official known as the Justitie-Ombudsman, referring to public officials appointed to investigate citizens’ complaints against governmental agencies. Ombudsman loosely translates as ‘ citizen’s defender ’ or ‘ representative of thepeople ’. In Swedish the word – ‘ ombudsman’ is without gender and can indicate a person of either sex. However, it is becoming common to use the term ombudsperson in lieu of ombudsman.
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